Built to Last
A course aimed at building an organisation that is ‘Built to Last’, which belongs to a series of 2 day courses ‘Vision to Action’ and ‘Confidence to Innovate’, which make up a short programme aimed at increasing your capability to ‘Deliver Innovation and Change at pace’. The programme is founded upon the notion that there is a definable need to:
- Inspire organisations (in particular Ms of SMEs) to learn again and address the ‘I only know what I know’ constraint
- Gather practical insights into ‘what works’ in Operational Performance Improvement
- Experience a safe learning environment to bust common myths and challenge what we do Operationally
- Be part of a community of innovative organisations to increase your confidence to ‘do something better’ or ‘do something differently’
- Facilitate a greater self-awareness of how to improve personal productivity
The course was developed in part to harvest the experiential learnings that the company management had accumulated in their Operational Performance Improvement business to attract organisations to a targeted course that fuses broad operational insight from senior operational executives, with high engagement and innovative products.
On successful completion of this ‘Built to Last’ course, the delegates will be able to:
- Demonstrate a critical appreciation of improving complex business processes
- Critique how performance improvements techniques within and/ or across functional boundaries have been applied and evaluate the subsequent impact
- Develop confidence in using systems concepts and language and understand how thinking about integrated systems is useful in analysing and improving business performance
Agenda
Day 1 – Driving Operational Performance Improvement through process
- Explore the history and key decision points for business performance improvement
- Understand the concept of process segmentation for organisations
- To practice and explore how to use several techniques for improving process performance including:
- Voice of the customer, Root cause analysis, Process mapping
- Practice and reflect how to identify, analyse and challenge processes to discover opportunities for improvement
- Relate to the delegates challenges and opportunities for applying best practice and debate what is fit for purpose for their needs
- You will have chance to decode the key features of best practice process improvement techniques whilst relating to your challenges and opportunities for operational improvement
Day 2 – Driving Operational Performance Improvement through systems thinking
- Align on common features of integrated supply chain systems from a services and product perspective
- Explore the common inhibitors of high performance and introduce the key principles to achieve an integrated systems thinking for product and services supply chains
- Explore the opportunities of an integrated product supply chain system through a simulation. You will be involved in an activity that will quickly and effectively demonstrate the importance of an integrated system, end to end. This is followed by a decode of the theoretical underpinnings to aid reflection on how the insights therein might apply into the everyday world of your own organisation
- Explore IT delivery within the context of integrated systems and wider business change and bust some of the myths surrounding IT language and terminology
- Clarify IT language and terminology to appreciate the fundamentals of IT architecture and how to manage technology change and how to get the best out of available data
- Examine different system change ‘scenarios’ from your own experience to reflect how well they were implemented and if the change has been sustained
Delegates may wish to attend the other related courses in this series; Confidence to Innovate and Vision to Action.
Please contact us to discuss running this workshop for your organisation.